CU Mobile App Redesign 

This redesign process were the teams series of steps to turn our idea into a prototype. Even though this process might seem very linear it was ever evolving and iterative.

This process is an updated version of the UX design process to allow for a successful redesign as all the important and necessary information and data are collected before starting the redesign iterations. 

Once the preliminary research was completed, I then moved on to user research. I performed a number of remote user interviews with current and former Carleton University students on the topic of the CU Mobile app.

The findings of the preliminary research and the user interviews were used to focus the attention of the project on these main points:

After conducting the research required for this project, I was able to formulate the problem statement and my possible solution.

Once my user personas were created, I developed a task flow for the user. Which I later depicted as a wire flow with the medium-fidelity prototype.

The task and wire flow both show how a user can perform two tasks: save a new lecture link and end a video lecture.

I created a site map to organize the structure of the app, this is also a visual representation of the screens in the project and how they relate to each other. 

I started sketching low-fidelity wireframes first with pen and paper, then I continued by using a digital sketchbook and Adobe Photoshop until I finished my low-fidelity prototype in Miro.

As this was a redesign of an already existing app for an existing institution, I based the color and font on Carleton University's Brand Standards Guide (2019) to give the app consistency with the university. The interactable elements and icons were chosen for their easy recognition of their affordances.

After creating the low-fidelity prototype I wanted to evaluate the prototype using the cognitive walkthrough. First, I prepared a briefing which I gave to each participant, this included background information that the participants needed to understand the app. 

Then, I gave the participants the prepared List of Tasks to complete using the low-fidelity prototype. While the user thought aloud and did all the tasks, I as the observer wrote down all important information from each part of the tasks on a separate document. 

For each part of the tasks I wrote down yes or no for the given cognitive walkthrough questions, additionally,  I wrote down any suggestions, problems, likes, dislikes, and successes of the participants. 

After documenting all of the findings I evaluated the results. There were five common issues throughout most participants, for each issue I developed a potential solution for the next iteration of the prototype.